5-Point Playbook for AI-Driven Subscriber Lifecycle Management
Brinks sought a solution for continuously driving CLV improvements and influencing its key levers, e.g., customer retention recurring monthly revenue, subscriber acquisition costs (SAC), and cost-to-serve. VOZIQ AI used a multi-model approach through care and marketing channels that helped Brinks realize wider CLV gains.
Contact center agent notes
IVR logs
Service jobs
Customer surveys
Contract terms
Product usage
Payment history
Contact center agent guidance
Risk-based customer micro - segmentation
Personalized offer and NPV optimization
New financial metrics to track ROI
Customer Lifetime Value
Annual Proactive Renewals
Annual Churn Rate Reduction
Highest NPS
''VOZIQ AI is like an extension to my team at Brinks. When you try to do things in-house, building culture on top of everyone's
regular tasks is challenging. But the beauty of working with VOZIQ AI is that they share our culture, bring
technology and expertise, and are committed to delivering results for our company."
Customer Lifetime Value
Reducing Customer Churn Using AI-Driven Contact Center Intelligent Call Routing
Reduction in Cancels in a Year
Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions
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