5-Point Playbook for AI-Driven Subscriber Lifecycle Management
Hawx sought a technology partner to reduce its increasing churn rate by transforming their data into actionable retention strategies that drive profitability. VOZIQ AI helped Hawx surpass its goals through a risk-based proactive renewals initiative via call center and SMS channels, which led to the LTM attrition rate coming down by 180bps within the first year and a plan to reduce it by 600bps
Contact center agent notes
IVR logs
Service jobs
Customer surveys
Contract terms
Product usage
Payment history
VOZIQ AI platform with ML models to identify high-value, at-risk customers
AI Center of Excellence (ACE) team to support successful AI adoption
Renewal Length Optimization with Recommended Offers
API integrations with internal CRM and Customer Portal
Customer Lifetime Value
Average Renewal Length
Annual Proactive Renewals
LTM Attrition Reduction
''VOZIQ AI solution is a great addition to our suit of tools that help us design
initiatives to exceed customer expectations and drive enterprise value."
Customer Lifetime Value
Reducing Customer Churn Using AI-Driven Contact Center Intelligent Call Routing
Reduction in Cancels in a Year
Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions
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